Operations Service Delivery Manager

Operations Service Delivery Manager – International Removals

We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high‑profile operations within our International Removals function. Working closely with senior leadership, the Home Office and key stakeholders, you will manage the end‑to‑end delivery of scheduled and charter operations, including complex family cases. This is a fast‑paced, 24/7 operational environment requiring strong leadership, resilience and excellent stakeholder engagement.

Key Responsibilities

• Lead and manage a diverse operational team to deliver high‑quality, compliant services
• Oversee end‑to‑end planning and delivery of scheduled and charter operations
• Build strong relationships with internal teams, the Home Office and external stakeholders
• Monitor performance against SLAs and provide reporting on operational delivery
• Drive continuous improvement and share best practice across the business
• Support day‑to‑day operations and respond to incidents in a dynamic environment

About You

• Proven experience in a senior operations or service delivery role
• Strong leadership and stakeholder management skills
• Experience working to SLAs in complex, regulated environments
• Comfortable working under pressure in a 24/7 operation, including on‑call duties
• Knowledge of health & safety and risk management practices
• Flexible, adaptable and solutions‑focused

Additional Requirements

• Willingness to travel and support frontline operations, including flight support when required
• UK residency and eligibility for security clearance (CTC and Enhanced DBS)
• Full UK driving licence

This is a fantastic opportunity to play a key role in delivering critical operational services within a high‑performing team.

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