Job Details
As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive, and well‑coordinated journey from onboarding through to ongoing support.
You will not just “support” the sales process – you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle.
Responsibilities
- Manage and respond to customer queries, ensuring a professional and timely resolution experience
- Produce accurate KPI and usage reports using internal systems and data sources
- Provide sales teams with high‑quality customer insight, usage data, and MIF reporting to support proposals and decision‑making
- Support the creation of customer proposals by supplying structured data and analysis
- Track and manage customer queries and escalations end‑to‑end, ensuring ownership and closure
- Coordinate with internal teams to ensure smooth workflow, documentation, and process alignment
- Oversee non‑Account Executive aligned accounts, ensuring deals are correctly processed and tracked through onboarding
- Support continuity by managing escalations and queries during Account Executive absence
- Contribute to continuous improvement by identifying process gaps and enhancing customer experience
- Collaborate across teams to promote strong relationships and customer centricity
Work Arrangement
A typical working pattern is Monday to Friday, either 8:00–17:00 or 08:30–17:30, with a one‑hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five‑day working week.
Qualifications & Experience
- Sales Support, Customer Operations, Account Management Support, or Customer Success roles in a B2B environment
- Working in a fast‑paced environment supporting sales or account management teams
- Managing customer queries, escalations, and end‑to‑end resolution ownership
- Supporting onboarding, order processing, or sales workflow coordination
- Producing reports using CRM systems and internal data sources
- Using Excel for reporting, analysis, and KPI tracking
- Working with CRM systems such as Salesforce, HubSpot, or similar
- Handling customer communication in a professional services environment
- Working with sales or operational data such as usage, KPI, or MIF reporting
Benefits
- Flexible working options
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
- 2 paid days off per year for voluntary work to support our local communities
- Staff Reward Scheme
- Pension scheme
- Life assurance 4× salary
- Sponsorship for professional development and memberships
- Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
- Mental health first‑aider support programme
- Cycle2work scheme
- Discounted Gym Membership
- Eye care voucher scheme
- Free flu vaccinations
- Employee social events and recognition activities throughout the year
- HP Employee discount programmes
- Mobile phone discounts
Diversity & Inclusion
We are an Equal Opportunity Employer and we welcome applications from all backgrounds. We actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to the role.
We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team at 0345 300 9955 – we are committed to making your experience inclusive and accessible.
We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.
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