About the Role
As a Sales Associate within our cutting‑edge Beauty departments, with a particular focus on Skincare, you’ll enjoy a package that includes access to our renowned Harrods benefits, including generous discounts across our store and restaurants.
Our Sales Associates are at the heart of what we do and, as the face of our iconic brand, you will be responsible for creating world‑class customer experiences for each and every customer. You’ll take time to understand and learn about our customers, combining the “Art of Selling” with strong skincare and beauty product knowledge. This tailored service approach leads to achieving sales targets as well as repeat customer visits. As the world’s leading luxury department store, our teams are curious, collaborative and ambitious, staying at the forefront of industry trends across Beauty with a particular interest in premium skincare innovations.
You can expect each day to bring a new challenge and experience. Our teams are trusted to work with autonomy whilst ensuring high visual merchandising standards, adequate stock levels and replenishment, and championing our Harrods Rewards scheme and customer feedback surveys.
About You
You will be an exceptional professional with a strong foundation in retail or hospitality, and have best‑in‑class experience in providing a memorable service to our clients. You will be dedicated and disciplined in your work, and be a leading example of excellence in your team. You will be ambitious and excited by your sales targets, striving to achieve our group mission whilst continually learning and developing to achieve more. Your high standards will set you apart, taking pride in your appearance, punctuality and adherence to Harrods policies. You will also:
- Have great organisational skills to keep the shop floor running smoothly.
- Have the ability to remain calm and measured even when under pressure.
- Be resilient and adaptable to your customers, team and environment, believing that anything is possible.
- Be a problem solver, asking questions and listening effectively.
- Be collaborative in your nature, and thrive as part of a team, building relationships with colleagues and customers alike.
- Have a genuine interest and passion for Skincare, Beauty and Harrods.
What Makes You Unique
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.
Additional Information
Time Type: PermanentDepartment: Beauty Retail (Beatrice Martin)
As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.
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