Loyalty / Renewals Specialist – JCT600 Audi / Volkswagen
Salary: Up to £40,000 OTE
Location: Audi / Volkswagen Sheffield
At JCT600, our Loyalty Specialists are responsible for managing customer retention and renewal activity across our industry leading brands. With a focus on strengthening long-term customer relationships, increasing brand loyalty, and supporting vehicle renewal opportunities through proactive communication and exceptional customer service, your ability to build rapport and strong customer relationships, will directly contribute to your success!
Your Day-to-day Will Include
- Proactively contacting existing Audi or Volkswagen customers approaching the end of finance agreements, leases, or ownership cycles.
- Building and maintaining strong relationships with customers to encourage repeat business and brand loyalty.
- Identifying renewal, upgrade, and retention opportunities through outbound campaigns and customer follow-ups.
- Explaining renewal options, finance products, loyalty incentives, and manufacturer campaigns clearly and professionally.
- Coordinating appointments between customers and sales teams to support vehicle upgrade discussions.
- Maintaining accurate customer records and activity logs within the CRM system.
What We’re Looking For
- Strong communication and relationship-building skills, with a confident telephone manner and the ability to engage customers in a friendly and professional manner.
- Previous experience within Automotive in a customer service, retention, renewals, or sales role would be desirable but not essential.
- Excellent attention to detail and problem-solving abilities.
- Ability to work towards targets and performance KPI’s.
What We Offer
- Salary of up to £40,000 OTE
- Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
- Family support: Enhanced paid maternity and paternity leave
- Wellbeing & protection: Life assurance, pension, enhanced sickness cover
- Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
- Colleague car purchase scheme & servicing discounts
- Cycle-to-work and discounted gym schemes
- Referral scheme up to £1,000
Inclusivity & Diversity
JCT600 Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer. We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.
#J-18808-Ljbffr…