Sales & Customer Service Advisor – Letchworth
£32,000 – £34,000 + Benefits | Full-Time | Permanent
An exciting opportunity has arisen for an experienced Sales & Customer Service Advisor to join a busy and well-established supplier of building materials based in Letchworth. This role is ideal for someone who enjoys building relationships over the phone, thrives in a fast‑paced environment, and is motivated by delivering excellent customer service while driving sales.
As part of a friendly and supportive branch team, you will play a key role in supporting sales by managing both inbound and outbound calls, converting enquiries into orders, and ensuring a smooth customer journey from enquiry through to delivery.
Key Responsibilities
- Manage a high volume of inbound and outbound customer calls
- Identify customer needs and convert enquiries into sales
- Process orders, quotations, and amendments accurately
- Build strong relationships with both trade and retail customers
- Upsell and promote products to maximise sales opportunities
- Maintain accurate records using CRM and internal systems
- Work closely with internal teams to ensure efficient order fulfilment
- Contribute towards individual and team sales targets
What We’re Looking For in a Sales & Customer Service Advisor
- Previous experience in telesales, sales, or customer service
- Strong telephone manner with excellent communication skills
- Confident using CRM systems and Microsoft Office
- Target‑driven with a proactive and resilient approach
- Highly organised with the ability to multitask effectively
- A team player with a positive and flexible attitude
- Experience within a builders merchants or similar environment is highly desirable
Working Hours
- Monday to Friday: 7:30 am – 5:00 pm
- 1 in 2 Saturdays: 8:00 am – 12:00 pm
What’s on Offer
- Competitive salary (£32,000 – £34,000 DOE)
- 25 days holiday + bank holidays + additional celebration day
- Company pension scheme
- Employee Assistance Programme & online GP access
- Ongoing training and career development opportunities
- Staff discounts
- Supportive team environment with real progression potential
Why Apply to be a Sales & Customer Service Advisor?
This is a brilliant opportunity to join a respected and growing business where your contribution will be valued. You’ll be part of a collaborative team, gain valuable product knowledge, and play a key role in helping customers find the right solutions for their projects.
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