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Job profile for Sales Office Clerk-Southampton
Sales Office Clerk-Southampton
05/06/2026 Sales Office Clerk-Southampton Apply online
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Contractual hours 40 Basis Full time Date posted 22/05/2026 Job reference REQ04602023 Attachments attachment Sales Office Clerk Job Description.pdf
Job description
About Toolbank – www.toolbankservices.com
Toolbank are one of the leading distributors of tools, accessories and hardware products to merchant, retail and e-commerce markets throughout the UK & Ireland.
Trading from 14 strategically sited warehouses, backed by central distribution we provide our 12,000 customer outlets with 24/48hour service on over 30,000 products via our network of specialist logistical facilities.
Toolbank, as part of the Dormole group of companies, remains a privately-owned and managed business committed to providing first class, efficient and friendly service to our customers and suppliers delivered by our team who all work in a rewarding, secure and enjoyable environment.
About the role:
Reporting into Sales Office Supervisor
The Sales Office Clerk role is key in the organisation as it is responsible for producing all the orders for dispatch each day. Prompt and efficient order generation from customers calls and emails is essential to ensure the smooth flow of work into the Warehouse. All orders received must be actioned and processed the same day to ensure we fulfil our next day delivery obligation.
You’ll have a positive outlook that will help you thrive in the achievement of the following daily responsibilities:
- To be the first point of contact for all customers, ensuring we provide the best customer experience for our customer needs.
- Dealing with and processing customer enquiries/quotes/orders via phone/email and electronic systems, making sure we deliver the best customer service possible, ensuring all the customer’s requirements are met.
- Editing and releasing sales order journals accurately to avoid errors when released into the Warehouse, to ensure smooth and timely deliveries.
- Build and maintain customer relationships, to ensure we provide a positive customer experience.
- Promoting our B2B website to customers selling its features and benefits, to generate additional business and sales.
- Carry out any other duties and responsibilities that are commensurate with the role and within your capability, as and when required to ensure the company continues to operate efficiently.
What are we looking for?
- Excellent communication skills, both written and verbal.
- Competent with excel, word and outlook.
- Strong attention to detail.
- Able to work independently as well as in a team.
- Able to organise workload, think logically, and work under pressure.
- Training on all systems will be provided
What can we offer you?
- A competitive annual salary
- Monday to Friday 08.00am to 17.00
- 33 days holiday inc bank holidays
- Company Pension Scheme with employer contribution starting at 4.5%, increasing with service
- Life Assurance (6x salary for pension scheme members)
- Enhanced Maternity, Paternity, Adoption and Neonatal Pay
- Access to free & confidential 24/7 Employee assistance programme and GP Consultations
- Free access to health and wellbeing app
- Access to tools and hardware at a discounted rate
Sales Office Clerk-Southampton Apply online
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