Thepost-holder is a Medical Receptionist.
Thepost-holder will be responsible for undertaking a wide range of receptionduties and the provision of general support to the wider team. Duties can include, but are not limited to,greeting and directing patients, use of the appointment booking system, processing of patient information in a timely manner and in accordance with practice policies, assisting patientsas required and supporting the administration team with patient registration.
The post-holder will act as a central point of contact forpatients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with wider team membersand external agencies such as secondary care and community serviceproviders.
The post-holder will be an integralpart of the general practice team.
Main duties of the job
- Accuratelydetail information on patients records within the clinical system
- Maintainand monitor the practice appointment system
- Processpersonal, telephone and online requests for appointments
- Answerincoming phone calls, transferring calls and dealing with the caller requests
- Signpostpatients to the correct service
- Respond to requests from patients, team members and externalagencies
- Photocopy and scan documentation as required
- Inputdata into patients healthcare records as necessary
- Directrequests for information, e.g. insurance/solicitors letters and DVLAforms to the administrative team
- Manageall queries as necessary in an efficient manner
- Bean integral part of the general practice team
Additional responsibilities
- Actionincoming emails and correspondence as necessary
- Scanpatient related documentation and attach scanned documents to patientshealthcare records
- Participatein local initiatives to enhance service delivery and patient care
- Supportin the management of repeat prescriptions, ensuring they are processedaccurately and efficiently
- Supportand participate in shared learning
Experience
- Experience of working with the general public
- Experience of working in a customer service role
- Experience of administrative duties
Qualifications
- A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
Knowledge and skills
- Competent in the use of Microsoft Office products and Outlook
- Problem solver with the ability to process information accurately and effectively
- Ability to use own initiative, discretion, and sensitivity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Good organisational skills
- Clear, polite telephone manner
- Flexible and cooperative
- EMIS experience
- Experience in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr…