Address: 1 – Corp Windsor, Windsor One, Arthur Road, IHG Hotels & Resorts, SL4 1RS
IHG Hotels & Resorts are looking for a Director of Transformation (12 month fixed-term contract) to join our UK&I Managed and Leased Hotels!
Our 13 UK&I Managed and Leased Hotels have been on an exciting journey building and embedding a culture of continuous improvement. We are now looking for a Director of Transformation to continue this journey while our incumbent Director of Transformation is on maternity leave.
With full support from our Director of Operations UK&I, Chris Ireland, you will drive large‑scale CI change by providing an inspirational and strategically focused approach to embed a culture of Continuous Improvement and enable our hotel General Managers to deliver lean projects across the region.
Responsibilities
- Establish strong relationships with hotel leaders, providing expert guidance, training, coaching and mentoring to project leads.
- Maintain clear communication and a framework to monitor progress of CI projects across all hotels.
- Leverage opportunities to scale initiatives through effective programme management.
- Present data‑based insights and analysis to senior leadership to enable decisions on recommended future change and transformation.
- Oversee and track project development and progress across all hotels.
Qualifications
- A leadership style that can effectively and successfully lead improvement and transformation initiatives, inspiring a continuous improvement culture.
- Experience building strong relationships and a collaborative approach with key stakeholders to drive CI strategy across multiple areas of the business.
- Experience developing people through training, coaching and mentoring.
- Strong analytical mindset, able to translate data and insights into effective communications for stakeholders.
- Establish and track metrics to evaluate the impact of improvements on process efficiency, quality and waste reduction.
- Identify and analyse inefficiencies in processes to advise on areas for improvement, offering guidance and support to project teams.
- Create presentations and reports to senior leaders and key stakeholders on progress and results of projects and initiatives.
- 5–10 years’ experience in Lean programmes.
Benefits
- Highly competitive salary plus 10% bonus.
- 33 days paid holidays, generous maternity/paternity pay, enhanced sick pay and subsidised childcare support.
- Worldwide employee and friends & family hotel room rates.
- 50% off on food and beverage when staying over in IHG properties on Employee Rate.
- Discounts on supermarket shopping, other retail, and experiences through our portal.
- 24/7 employee assistance programme and employee healthcare plan.
- Opportunities for career progression, transfer around the world, and involvement in charitable and community activities (2 days paid volunteering a year).
- We’ll help you grow and develop you as an individual.
Role can be based anywhere in the UK, with travel to hotels when needed.
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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