Medical Receptionist

Job Summary

We are looking to recruit a full‑time Medical Receptionist at Strathmore Medical Practice, Wrexham. The role is Monday to Friday, 08:00‑18:30.

Key Responsibilities

• Have strong interpersonal and communication skills, both in person and on the telephone.
• Be friendly, confident, presentable, discreet, tactful, patient, sympathetic and courteous but firm.
• Have good organisational skills and be able to prioritise workload; cope in a busy environment.
• Be flexible and adaptable, use initiative, and work well alone and in a team.
• Respond to emails and tasks from GP’s.
• Provide appointments to patients and deal with any queries.
• Use a computer; training will be given.
• Serve patients by greeting, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, answering or referring inquiries.
• Comfort patients by anticipating anxieties, answering questions and maintaining the reception area.
• Help patients in distress by responding to emergencies.
• Protect patients’ rights by maintaining confidentiality of medical, personal and financial information.
• Maintain operations by following policies and procedures and reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• Provide cover for absent colleagues when required.
• Adhere to health and safety procedures as set out by the practice.
• Input patient data onto the system, e.g., change of address.
• Communicate effectively and work collaboratively to share information fairly.

Essential Requirements

• Good communicator with the ability to handle stressful situations.
• Flexibility and strong time‑management skills.
• Team player with a proactive approach.
• Basic IT skills.
• Good standard of education to GCSE level or equivalent.

Desirable Qualifications

• Previous experience working in a GP practice (training will be provided if none).
• Knowledge of medical terminology.
• Awareness of GDPR.

Benefits & Working Conditions

• Salary: £24,850 per year based on full‑time hours, 37.5 hours per week.
• Permanent contract, full‑time.
• Location: Chester Road, Wrexham, Clwyd, LL11 2SA, United Kingdom.
• Free parking.
• Sickness bonus scheme of 0.5% of annual salary every quarter.
• Access to a 24‑hour confidential helpline service for staff and immediate families.
• Full training available.
• Opportunity to work in a teaching practice with support from GPs, ANPs, nurses and a professional admin team.

Additional Information

• Job is subject to the Rehabilitation of Offenders Act (Exception Orders).
• Closing date for applications: 20 June 2026.
• For questions about the job contact Practice Manager Alison Stones, email alison.stones@wales.nhs.uk, phone 01978352055.

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