Petroc Group Practice is looking for an enthusiastic, motivated and flexible candidate to join our team.
The role of Medical Receptionist is highly demanding; we are looking for someone who is confident, great at multi-tasking and can communicate effectively in a busy environment.
The successful candidate will need to provide a high level of Administrative Duties/Customer Service to our patients.
Main duties of the job
You will manage general administrative and reception tasks within the Practice, following established processes, policies, and procedures to deliver a high quality service. You will handle patient enquiries efficiently and courteously.
Your core responsibilities will include;
- Managing telephone, face to face, and electronic enquiries.
- Scheduling and amending patient appointments and home visits.
- Communicating information from the clinical team to patients.
- Supporting patients in accessing both our services and those available in the wider community.
The role involves working across multiple GP practice locations, using various IT systems and processes, particularly EMIS and Klinik.
About us
Petroc Group Practice has 4 sites: St Columb Major, Padstow, St Columb Road, and St Merryn.
We are a dispensing practice based in north Cornwall in quite a rural setting. With a population of just over 17,000 we are keen to provide our patients with the services they need, improve patient outcomes and give continuity of care.
We have a varied group of clinicians, including GP Partners, salaried GPs, medical students and registrars, alongside paramedics, social prescribers, clinical pharmacists, nurse practitioners, HCA’s and all our dispensers, admin and secretarial teams.
Job responsibilities
- Answer and make telephone calls, directing enquiries or taking messages as needed.
- Act as the first point of contact for patients, providing advice and guidance to ensure queries are handled appropriately and patients are directed to the correct healthcare professional.
- Manage appointment requests, in line with practice protocols, by phone or in person, and prioritise as necessary.
- Record/Action home visit requests to the Acute Team.
- Process repeat prescription requests following practice procedures.
- Register new patients and update patient records as required.
- File medical records, hospital correspondence, and other relevant documents accurately.
- Perform general clerical tasks, including photocopying, franking and scanning documents.
- Enter patient information and data into the practice computer system efficiently and accurately.
- Provide administrative support, including typing, filing correspondence, and managing reports and results in line with practice protocols.
- Ensure consulting rooms and reception areas are clean, organised and welcoming.
- Manage internal and external mail.
- Maintain adequate stock of stationery and supplies in reception and consulting areas.
Person Specification
Desirable
- Medical Receptionist 1 year (preferred)
Qualifications
Desirable
- Ideally candidates will have AMSPAR or City & Guilds equivalent qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Petroc Group Practice
Address
St Columb Major Surgery
Trekenning Road
St Columb
Cornwall
TR9 6RR
United Kingdom
Employer’s website
https://www.petrocgrouppractice.co.uk/
Salary: Pay is subject to experience
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