Our client is seeking an experienced Senior User Researcher to lead user-centred research activities across complex digital transformation programmes within public and private sector environments.
This is an exciting opportunity for a strategic and collaborative research professional who is passionate about understanding user needs, shaping inclusive digital services, and influencing service design through evidence-based insights.
The successful candidate will work closely with multidisciplinary agile teams, senior stakeholders, designers, product professionals, and technical specialists to deliver impactful user-centred services and support organisational transformation.
The role also offers opportunities to mentor team members, contribute to capability development, and support the growth of a collaborative and people-focused research practice.
Location
- Manchester, with flexibility to work across UK office and client locations
Working Pattern
- Hybrid and flexible working available
Responsibilities
Key responsibilities include:
- Designing, planning, and delivering user research activities across complex digital services and transformation programmes
- Advising clients on solving organisational and service challenges through user research, agile delivery, and people-centred design approaches
- Leading multidisciplinary agile teams to deliver services aligned with user and business needs
- Advocating for inclusive and accessible user research methodologies
- Conducting and synthesising qualitative and quantitative research to generate actionable insights
- Supporting service design and product development decisions through evidence-based recommendations
- Building and maintaining strong stakeholder and client relationships
- Facilitating workshops, stakeholder engagement sessions, and collaborative research activities
- Managing challenging conversations and influencing decision-making with tact and professionalism
- Supporting, mentoring, and line managing user researchers and wider team members
- Contributing to recruitment, business development, thought leadership, and community initiatives
- Promoting user-centred design and research practices internally and externally
Requirements
Candidates should be able to demonstrate:
- Extensive experience applying user research methodologies across a variety of delivery environments
- Strong experience working within multidisciplinary agile teams
- Proven ability to lead and influence user-centred design and service design approaches
- Strong stakeholder management and consultancy skills
- Experience conducting accessibility-focused or assisted digital user research
- Excellent communication, facilitation, and presentation skills
- The ability to manage conflict and communicate complex or sensitive information effectively
- Experience mentoring, managing, or developing other researchers or team members
- Strong understanding of agile delivery roles across design, product, and technology functions
- A strategic and pragmatic approach to solving complex organisational challenges
- Experience working within public sector or GDS-aligned environments
- Knowledge of accessibility standards and inclusive research practices
- Experience supporting business development or consultancy growth initiatives
- Active involvement in communities of practice, thought leadership, or professional development activities
Diversity & Inclusion
Our client is committed to creating a diverse, equitable, and inclusive workplace where all individuals feel supported, valued, and empowered to thrive.
Applications are strongly encouraged from candidates from underrepresented groups and diverse backgrounds.
The organisation is committed to providing an accessible recruitment process and reasonable adjustments where required.
Salary & Benefits
Benefits may include:
- Contributory pension scheme
- 25 days annual leave plus public holidays
- Flexible benefits package
- Private healthcare and dental options
- Life assurance and critical illness cover
- Volunteer days and charitable contribution options
- Cycle-to-work and electric vehicle salary sacrifice schemes
- Professional development and learning opportunities
- Flexible and hybrid working arrangements
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