Medical Receptionist

Excellent opportunity for a customer service superstar to join our small supportive team as a Medical Receptionist in our fast‑paced clinic located at Malvern. The role will also require rotation through our Balaclava and Elsternwick clinics.

Responsibilities

• Managing all phone enquiries in a timely, professional and confidential manner
• Front‑of‑house reception and greeting patients upon arrival
• Scheduling appointments for patients and referrers
• Issuing patient invoices and receipts and processing Medicare rebates as required
• Entering and updating patient registration details
• Ensuring the reception and waiting area is clean and presentable at all times

About You

• Customer focus: Experience in a customer‑facing role is a plus
• Willingness to learn: Ready to dive into medical imaging terminology
• Tech savvy: Advanced computer and keyboard skills are a must
• Service excellence: Deliver exceptional customer service every time
• People skills: Show care, compassion and empathy to patients
• Problem‑solving: Optimise appointment slots with analytical skills
• Time management: Stay organised and meet team KPIs
• Positive attitude: A can‑do attitude that builds rapport with patients, staff and professionals

Benefits

• Career pathways through training, mentorship and advancement opportunities
• Exclusive access to MRI and sonography traineeships
• Supportive, team‑focused culture where your voice is valued
• Work‑life balance with predictable hours and no shift work required
• Staff recognition and awards
• Corporate perks and discounts plus health and wellness benefits
• Fitness passport access to over 1,000 gyms nationwide
• Discounted private health insurance
• Novated leasing and salary sacrifice
• Paid parental leave
• Flexible and supportive working arrangements

We believe diversity in all its forms enriches the workplace, regardless of gender, age, disability, nationality, culture, religious beliefs or sexual orientation. We welcome and consider applications from all qualified candidates, regardless of their background. As an equal opportunity employer, we are committed to building a diverse workforce.

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