Business Administration Apprentice

Business Administration Apprentice

Application Deadline: 22 May 2026

Department: Apprenticeships

Employment Type: Fixed Term Contract

Location: Liverpool

Compensation: £23,195 per year

Description

Job Title: Business Administration Apprentice

Department: Estates

Salary: £23,195 per annum

Job Type: Fixed‑term 18 months, 35 hours per week

The City of Liverpool College is seeking a motivated and organised Business Administration Apprentice to support the Estates & Facilities team in a combined Helpdesk and Coordinator role. This is a hands‑on opportunity for someone looking to develop a career in business administration, facilities management, or operational coordination within a Further Education environment.

The successful candidate will learn how to provide administrative support to a team, and to apply the skills learnt in a busy office environment within an educational setting. The post‑holder will work towards a Level 3 in Business Administrator Standard and be trained to provide professional administrative support within the Funding and Compliance team. The post‑holder will learn to operate proactively and independently and to exercise a high degree of efficiency and attention to detail in dealing with multiple complex tasks.

The post holder will act as a first point of contact for Estates‑related enquiries, supporting the smooth operation of the helpdesk while coordinating jobs, contractors and internal teams. You will gain practical experience alongside completing a Level 3 Business Administration Apprenticeship.

The ideal candidate will:

• Be a confident communicator, comfortable dealing with staff, students, contractors and external stakeholders
• Be highly organised with strong attention to detail
• Demonstrate a proactive, problem‑solving approach
• Show an interest in estates, facilities or operational services
• Be keen to learn, develop and take responsibility in a busy working environment
• Be able to manage competing priorities and remain calm under pressure

Reporting to: Estates Administrator / Head of Estates

Key Responsibilities

Helpdesk & Customer Interface

1. Act as the first point of contact for Estates and Facilities enquiries via phone, email and helpdesk system
2. Log, prioritise and allocate reactive maintenance jobs accurately
3. Monitor job progress and update stakeholders on status and completion
4. Provide excellent customer service and manage expectations professionally

Coordination & Administration

1. Support the coordination of planned and reactive maintenance works
2. Assist with scheduling engineers, caretaking staff and contractors
3. Maintain accurate records within the Estates CAFM / helpdesk system
4. Raise and track purchase orders in line with financial procedures
5. Support invoice checking and basic cost tracking

Compliance & Reporting Support

1. Assist with the administration of statutory compliance records (e.g. fire, legionella, asbestos)
2. Support the preparation of reports on job volumes, response times and performance
3. Maintain organised digital and paper records to support audits and inspections

Team & Operational Support

1. Support Estates supervisors and managers with day‑to‑day administrative tasks
2. Assist with induction administration for contractors and new Estates staff
3. Support busy operational periods such as summer works and term start
4. Contribute to service improvement initiatives and process reviews

Professional Practice and Values

1. Actively contribute to the College’s mission and values
2. Promote a positive health and safety culture and follow safe working practices at all times
3. Ensure compliance with GDPR and confidentiality requirements
4. Support cross‑college activities where required, particularly during peak operational periods
5. Undertake any other duties appropriate to the role and level of responsibility

Skills, Knowledge and Expertise

Essential criteria

1. GCSE English and Maths (or willingness to work towards if required)
2. Strong verbal and written communication skills
3. Good IT skills, including Microsoft Office applications
4. Organised with good attention to detail
5. Ability to work independently and as part of a team
6. Willingness to learn and commit to completing an apprenticeship

Desirable experience

1. Experience in a customer‑facing or office‑based role
2. Interest in facilities, estates or operational services
3. Experience working in a busy or fast‑paced environment
4. Basic understanding of helpdesk systems or job logging (training provided)

Benefits

Pension Scheme: Local Government Pension Scheme with employer contributions of up to 20.20%

Leave entitlement: Up to 27 days annual holiday allowance, plus 1 wellbeing day. 5–7 days statutory closure and 2 days at Easter.

Employee Benefit Platform: Access to discounts at supermarkets, retailers, tech stores, travel providers, etc.

Health and Wellbeing: Health Assured Employee Assistance Programme (EAP) available 24/7, 365 days a year; online wellbeing portal; wellness app.

Travel: Savings on bus travel, interest‑free loans for Merseytravel and Merseyrail passes.

Flexible Working: Flexibility to meet business needs.

Professional Development: Formal and informal training opportunities.

College Facilities: Sports and fitness facilities, discounted hair & beauty treatments, staff discount at the Academy Restaurant.

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