Claims Service Delivery Manager

• Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US)
• L&G Business Unit: Legal & General Retail
• L&G sub Business Unit: LGI
• Primary Location: Hove, One City Park

Job Description

We’re looking for a dynamic and people‑focused leader to join our Group Protection Claims team. With a competitive salary of up to £60,000 depending on experience. As a Claims Service Delivery Manager, you’ll play a key role in leading high‑performing teams, delivering great customer outcomes and driving continuous improvement across our claims operation.

This is a fantastic opportunity to make a real impact, shaping service delivery while supporting and developing others to succeed.

What you’ll be doing:

• Leading and motivating Team Managers to deliver service, quality and performance outcomes
• Coaching and developing teams to build capability and drive engagement
• Delivering excellent customer outcomes through proactive claims management
• Collaborating with stakeholders across operations, underwriting, finance and planning
• Driving performance through insight, analysis and action planning
• Improving processes and identifying opportunities for continuous improvement
• Ensuring consistency of service, quality and risk management across teams
• Supporting the delivery of regulatory, compliance and data protection requirements

Who we’re looking for:

• Proven experience leading teams in a claims or operational environment
• Strong people leadership skills with a passion for developing others
• Ability to influence and communicate effectively with a range of stakeholders
• Customer‑focused mindset with a track record of delivering great outcomes
• Strong analytical and problem‑solving skills
• Good understanding of risk, compliance and regulatory requirements
• Ability to manage change and drive continuous improvement
• Knowledge of Group Protection products or similar would be beneficial

Benefits

• The opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand‑new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

#J-18808-Ljbffr…