Business Administration Apprentice

Responsibilities

• Respond to and resolve telephone and email enquiries in a timely, professional, and customer‑focused manner, escalating more complex issues when necessary.
• Assist with planning, coordination, and delivery of projects, supporting timelines, documentation, and tracking progress against key milestones.
• Act as a point of contact for technicians working in the field, responding to enquiries, providing guidance, and ensuring accurate communication between field staff and office‑based teams.
• Maintain and distribute communications to schools, ensuring information is accurate, clear, and issued in a timely manner, and updating stakeholders on relevant service changes, schedules, or project updates.
• Support the maintenance and updating of records, databases, and systems to ensure information is accurate, current, and compliant with organisational standards.
• Assist in preparing reports, summaries, and basic data analysis to support management decision‑making and service delivery monitoring.
• Contribute to the continuous improvement of administrative processes and procedures within the team.

Qualifications

• Customer care skills
• Analytical skills
• Logical thinking
• Initiative
• Non‑judgemental attitude
• Punctual and reliable
• Confidentiality and GDPR awareness
• Basic IT experience, including familiarity with Microsoft Office programs especially Outlook, Word, and Excel.
• Previous administrative experience in a similar role, even if voluntary.
• Commitment to equality and diversity.
• Commitment to health and safety.
• Interest in IT.
• Holds a clean driving licence and has access to a car.

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