Data Platforms Service Delivery Manager
Location: London. Permanent, full time. Flexible working available.
Opportunity
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement. The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service.
Key Responsibilities
- Own the end‑to‑end service management of data and analytics platforms.
- Establish, manage and report against SLAs and OLAs for data platform services.
- Act as the primary operational contact for platform incidents, issues and service requests.
- Coordinate incident, problem and change management across platform teams and third‑party vendors.
- Ensure effective monitoring, alerting and performance management of platforms.
- Drive continuous improvement in platform reliability, resilience and user experience.
- Support safe transition of platform changes and enhancements into BAU operations.
- Manage vendor service performance and escalations in line with contractual arrangements.
- Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
- Support operational readiness for platform growth and new capabilities.
Qualifications
- Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
- Strong understanding of IT service management principles such as incident, problem and change management.
- Experience managing third‑party vendor performance and service levels.
- Ability to operate calmly and effectively in complex, fast‑paced environments.
- Strong communication skills with the ability to engage technical and non‑technical stakeholders.
- A pragmatic, customer‑focused approach with a strong commitment to operational excellence.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – open to part‑time, job share and compressed hours.
- Automatic enrollment into the QBE pension plan with employer contributions of 10% of basic salary.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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