About the role
When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages. At Co‑op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Responsibilities
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates and temperatures are correct.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community by getting involved in a range of activities and events. Deliver a great in‑store experience to customers and promote our membership offer; prepare bakery products. Every day is different, making this role perfect for those looking to kick‑start a retail career.
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem‑solving.
- Flexibility to work a range of different shifts.
Working Pattern
Opening shifts, early morning starts through to early afternoon, with flexible availability across the week to include at least one weekend shift. Either Friday after 6pm, any shift on Saturday or Sunday. We’re happy to discuss your availability further at interview. The role includes working in our in‑store bakery.
Benefits
- 30% discount on all Co‑op products in-store and 10% discount on other brands.
- A pension scheme with up to 10% employer contributions.
- Stream – a money‑management app that gives you access to a percentage of your pay as you earn it.
- 31 days of holiday, including bank holidays (pro‑rated for part‑time colleagues).
- Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle‑to‑work scheme.
- Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it.
- Services to support your physical, mental and financial wellbeing.
Success profile
- Forging Relationships.
- Speaking Up.
- Co‑operation.
- Inspirational Communication.
- Supporting Change.
#J-18808-Ljbffr…