The Sales Order Processor is an integral part of the Gravotech customer experience and is responsible for processing sales quotations and orders and responding to customer enquiries via telephone and email. This role would suit someone with a sales order processing, customer service, or administrative background.
Key Responsibilities
- Dedicated to meeting customer expectations when handling high volumes of inbound and outbound phone calls in a busy office environment
- Making outbound calls to customers to generate enquiries, follow up opportunities, or create additional business
- Managing shared email inboxes and responding to customer enquiries
- Processing sales quotations and customer orders
- Creating and managing purchase orders
- Checking stock levels and placing regular stock orders
Profile
Skills and experience
- Previous experience in a sales order processing, customer service, or administrative role
- Strong customer service and communication skills (both written and verbal)
- Confidence in making outbound calls and engaging customers to identify opportunities
- Excellent organisational skills with the ability to manage multiple tasks and priorities
- High level of attention to detail and accuracy when processing orders and data
- Professional and confident telephone manner
- Ability to work under pressure and manage frequent interruptions
- Good IT skills, including experience with ERP/CRM systems and Microsoft Office (Outlook, Excel, Word)
- Proactive, self-motivated approach with a willingness to support additional tasks as required
We offer
- Career Growth: As a Brady company, we offer excellent opportunities for career development and advancement both within Gravotechand the wider Brady organisation.
- Empowering Culture: We foster a supportive and collaborative work environment where innovation and new ideas are encouraged.
- Competitive Compensation: We offer an attractive salary and commissionpackage, a pension scheme, and other comprehensive benefits.
- State-of-the--art new office in Banbury
Company
Gravotech, a Brady company, is a leading company in the manufacture and sale of engraving and laser equipment, in‑house software and associated consumables. We employ around 700 people in 18 subsidiaries worldwide and work with a tight network of distributors. Our diverse product range means that our solutions are used in both the retail and industrial sectors, and we are valued globally as a full‑range supplier.
Contact
Please apply using our ATS system, alternatively send your cv to toby_adams@bradycorp.com
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