Relief Support Worker

To assist service users to live their best lives by exercising choice in order to improve their mental health and wellbeing, reduce loneliness, increase social participation, work towards goals and develop their independence.

Work with service users in accordance with the regulations laid down by the Care Quality Commission and the Care Act.

Zero‑hour contract

£12.76 per hour

Application deadline: May 29, 2026

Key Responsibilities

• Establish and maintain relationships of trust with service users, to build engagement
• Help service users to set, prioritise and achieve personal goals, to increase hope, motivation and ambition
• Work flexibly with service users
• Value the lived experience of service users and enable them to use that experience to support each other and improve the service
• Carry out assessments and determine urgency of service user needs
• Work with professionals from other agencies and make onward referrals
• Carry out risk assessments, in order to keep service users safe and improve the quality of support
• Attend placement reviews
• Work with service users on a 1:1 basis and in groups
• Assist service users to navigate the benefits and education systems
• Assist service users to manage friendships and family relationships
• Assist Service Users to manage medication, including supporting people by prompting and/or administering medication according to procedures
• Assist service users to manage their lives by helping with bills, forms, mail and appointments, accompanying service users to appointments as necessary
• Encourage positive choices around food, leisure and other activities
• Undertake, and assist with, domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided)
• Assist service users with personal care as and when required
• Adhere to the policy on lone working
• Make timely records which are concise, accurate, written for the service user to understand, using computer‑based systems
• Write clear word‑processed and handwritten reports and records in English
• Participate in mandatory and job‑related courses and learning activities
• Maintain professional boundaries in all aspects of work with service users

Generic Tasks

• Undertake and assist with all tasks and responsibilities connected to Fire Safety and H & S in the service
• To uphold and practice organisational values in delivering this role
• Represent the service positively with service users and other agencies
• To adhere to the Equalities policy
• To maintain confidentiality with regard to service users
• To be aware of and work in accordance with the Safeguarding policy

Skills, Knowledge & Expertise

Essential

• Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience
• Minimum of GCSE or Level II qualification in English, or equivalent
• Basic competence in the use of email and word processing software
• Demonstrate a non‑judgemental attitude and be able to be empathetic towards service users and create a trusting environment
• Able to work in partnership with service users and establish and maintain professional boundaries
• Able to establish and maintain a safe environment
• Willing and able to undertake domestic tasks with, and for, service users as necessary
• Demonstrate problem‑solving skills relating to welfare benefits, education and relationships
• Open to and willing to participate in formal and informal job‑related learning
• Willing and able to collaborate with colleagues and other organisations
• Able to use email and computerised systems for service user records and reports
• Able to travel; have access to a car or public transport
• Able to work a varying pattern of shifts on a 24‑hour 7‑day week rota, with notice

Desirable

• Lived experience of mental distress
• NVQ Level II in Health and Social Care, or equivalent

Successful candidates will require an enhanced DBS check. Together is committed to equal opportunities and non‑discriminatory practices. Charity No. 211091.

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