Ward Clerk

We are looking for an enthusiastic and dynamic team player with proven administrative skills to serve as Ward Clerk on our busy wards at Northern General Hospital and Royal Hallamshire Hospital. This fast‑paced role is pivotal in the flow of patients through our hospitals.

Responsibilities

• Welcome patients warmly and address enquiries, including those from patients with communication barriers.
• Assist the Coordinator in monitoring and updating the Trust’s electronic patient systems (Connect/Whiteboard).
• Answer telephone enquiries and refer to appropriate staff.
• Input accurate information into the Connect system to record admissions, discharges, and transfers in a timely manner.
• Check and update Connect/Whiteboard in real time after patient admission, discharge, and transfer.
• Ensure attendance packs are available for all admissions and use Pinpoint for tracing notes.
• Support the multi‑disciplinary team with efficient and effective administrative duties.
• Work Monday‑Friday mornings, maintaining composure under pressure and using common sense.

Qualifications

• Proven administrative and team‑working skills.
• Excellent communication, interpersonal, and keyboard skills.
• Confidence and initiative to work unsupervised when required.
• Understanding of confidentiality and a commitment to delivering excellent customer service.
• Hospital experience, preferably with knowledge of Connect, is desirable.

Benefits

The Trust values and respects all staff, offering support for work‑life balance, professional development, and a range of performance benefits.

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