Sales Order Processor

Customer Service AdministratorWest Midlands£28,000 per annumFull-Time | Permanent

A well-established and internationally recognised business within the construction and manufacturing sector is seeking a Customer Service Administrator to join its busy and supportive team.

This is an excellent opportunity for an organised and customer-focused individual looking to develop their career within a fast-paced and professional environment.

Key Responsibilities

• Managing customer enquiries via phone and email in a professional and timely manner
• Processing customer orders accurately using internal systems
• Coordinating with internal departments to ensure smooth order fulfilment and delivery
• Providing updates on orders, products, pricing, and account queries
• Resolving customer issues efficiently while maintaining high service standards
• Updating customer records and maintaining accurate documentation
• Supporting the wider customer service and administration team with day-to-day operations

About You

• Previous experience in a customer service or administration role
• Excellent communication and organisational skills
• Strong attention to detail and ability to multitask
• Confident using Microsoft Office and internal systems
• Positive and professional approach with a customer-focused mindset
• Ability to work independently and collaboratively within a team environment

What’s on Offer

• Salary of £28,000
• Stable, full-time permanent position
• Friendly and collaborative working environment
• Ongoing training and development opportunities
• Company pension and additional benefits
• Opportunity to grow within a successful and expanding business

If you are proactive, organised, and passionate about delivering excellent customer service, we would love to hear from you.

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