We have an exciting opportunity for someone who is passionate about people, customer service and is super organised! This role is all about assisting the customer to bring their vision to life through the power of great product along with keeping the warehouse is a super organised running order. Tapi are offering an enthusiastic, driven individual the opportunity to join the Tapi family.
Responsibilities
- Responsible for organising and maintaining the effective running of the Warehouse.
- Oversee and take deliveries, ensuring high levels of quality control procedures are in place.
- Monitor all goods in and goods out.
- Ensure stock control procedures are followed to an excellent standard.
- Ensure that stock and assets are recorded accurately and securely.
- Ensure strategies are in place to minimise the loss of stock.
- Regularly plan and liaise with multiple fitting partners in store.
- Proactively organise and plan customer orders in advance, ready for fitting partners to collect and install.
- Operate a forklift truck (training will be provided).
- Safely and efficiently moving and handling stock and other items in the warehouse.
- Maintain maximum security within the Warehouse.
- Comply with all Health, Safety & Security requirements set out by Tapi.
- Work together with your store team to “wow” our customers at every turn.
- Provide top notch customer service, helping customers with pre-sales queries and order completions, as well as post-sales questions and (very rarely!) escalating the odd complaint.
- Support your team with promotion changes and store housekeeping, and report into one of our fab Store Managers (a master of all things flooring)!
- Always be on the lookout for new ways to improve our store, our service, and better serve our customers.
- We’ll teach you all you need to know about our glorious products and collections, so you can offer bespoke advice to each individual customer.
- We’ll also teach you how to draw and cost a room, so you can deliver flooring excellence to our customers.
The Big Package
- Colleague discount
- Salary sacrifice pension
- Perks platform (cheap cinema tickets, cashback and discounts on well-known brands)
- Employee Assistance Programme
- A day off for your birthday
- Cycle to work scheme
- Enhanced family leave
- Life Assurance
About You
You’re a great team player who understands how your individual contribution impacts store trade. You’re super reliable, trustworthy and punctual with a desire to go above and beyond for your team. You’re in that little sweet spot of being sales driven AND customer focused. And you’re passionate about what you do.
You recognise that every interaction is important when liaising with colleagues, fitters and in some cases, customers – so great communication skills are a must.
You have an eye for detail when checking goods, as well as a thoroughness to keep records up to date and well documented – and the ability to use Tapi technology.
You’re always 2 steps ahead, planning and organising stock against a busy fitting schedule and running a super‑efficient operation.
You appreciate that the safe operation of mechanical handling equipment and manual handling is of upmost importance, so you keep this front of mind and are diligent in all safety processes.
Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
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