Role Overview
CBRE Global Workplace Solutions, a division of CBRE, supports BT’s 7,000 buildings across the UK by delivering integrated property services. The Multi Skilled Host acts as the heart of the office, anticipating and addressing customer needs to create a hassle‑free workplace experience.
Key Responsibilities
- Deliver world‑class Front of House service to welcome clients, visitors, colleagues and business partners at all times.
- Plan and prioritise own work allocation according to site needs as determined by the Line Manager.
- Carry out daily building walks to ensure all floors are tidy, reset to ‘day one’, and proactively manage any identified issues.
- Act as the face of the building, providing proactive solutions, resolving colleague issues and offering visible assistance when required.
- Plan and deliver activities supporting BT colleague engagement.
- Ensure the site remains compliant with current Health & Safety legislation.
- Maintain up‑to‑date building communications in line with company expectations.
- Enter requests via the Facilities Helpdesk and update the CAFM systems within contractual SLA.
- Collaborate with service partners (housekeeping, security) for prompt request resolution.
- Provide Front of House / Reception services, support meetings and events across floors.
- Coordinate with the in‑house Engineering team to meet SLA and quality standards.
- Promote and uphold CBRE’s core values.
- Provide portering and planning support as required.
- Monitor and report building occupancy and utilisation.
- Perform additional administrative duties as required.
- Create a pleasant, positive working environment for BT business colleagues.
- Build relationships with clients and colleagues.
- Maintain proactive visibility in all building areas.
- Deliver site inductions to new client colleagues and building users.
- Communicate effectively through verbal and written channels.
- Leverage skills to become a subject‑matter expert and champion continuous improvement and innovations.
Person Specification
- Previous experience in a customer‑facing role is essential.
- Excellent communication and customer service skills with a high level of attention to detail.
- Ability to seek out opportunities for continuous improvement and portray vision, values and passion.
- Exceptional written and verbal communication skills.
- Ability to successfully multitask and adjust tasks in accordance with changing deadlines and priorities in a high‑pressure environment.
- Organised, independent, self‑motivated, enthusiastic, dependable, detail‑oriented, and flexible in scheduling and prioritisation.
- Flexible approach to work.
- Understands and appreciates the importance of using discretion at all times.
- Does not let issues go; follows up on issues through to resolution.
Salary & Benefits
Competitive salary and a comprehensive benefits programme supporting mental, physical, emotional and financial health for you and your family.
Access LinkedIn Learning and other training resources from day one.
Company culture values respect, integrity, service and excellence.
Equality & Diversity
At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you.
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