Receptionist

Join Our Team as a Veterinary Receptionist!

Role Details

Location: Highcroft Whitchurch

Contract: Maternity Cover – 9 months

Hours: 18.5 per week

Shift Pattern:

• Tuesdays 13:30 – 19:30
• Fridays 08:00 – 18:00
• 1 in 4 Saturday and Sunday split

Responsibilities

• Manage communication: Handle incoming calls and schedule appointments efficiently
• Resolve inquiries: Respond to queries via phone, email, and in‑person interactions professionally
• Client reception: Greet and register new clients, ensuring a warm welcome
• Insurance management: Process and manage insurance forms adeptly
• Medication distribution: Dispense medications as required
• Financial transactions: Process payments accurately and efficiently
• Provide emotional support: Offer empathy and understanding to clients during distressing times while maintaining professionalism
• System utilisation: Organise patients using the in‑house system efficiently
• Inter‑practice communication: Liaise with veterinary practices to address patient needs and queries
• Debt and refund management: Make necessary phone calls regarding debts, belongings, and refunds
• Client care: Ensure every client feels welcomed and valued at our practice

Qualifications

• Previous experience as a receptionist is required; veterinary setting experience is a bonus
• Resilience and ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Benefits

• Salary aligned with the National Minimum Wage
• Five weeks’ annual leave (pro‑rata) per annum, plus bank holidays
• Staff discount scheme on veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, with savings on pet medicines, products and food
• Employee Assistance Programme for confidential well‑being support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.

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