JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL
Staybridge Suites Liverpool offers comfortable fully‑equipped studio and one‑bedroom suites in the Royal Albert Docks area of Liverpool. Liverpool Lime Street Station is a twenty‑minute walk, with Moorfields and Central Stations both just ten minutes away. The M62 motorway is a twenty‑minute drive and Liverpool John Lennon Airport (LPL) is 25 minutes by taxi. Work delegates can make use of our 14‑capacity Den Meeting Room and have 24‑hour access to the business centre’s copying and scanning services, as well as complimentary Wi‑Fi. During your stay, workout in our 24/7 Fitness Centre, stock up on provisions from The Pantry, and join our Staybridge Social events, where you can enjoy a drink and bite to eat on us three times a week.
Explore Liverpool from our centrally located hotel. You can find us right opposite the new Liverpool Experience Campus (LEX) and our hotel is part of the iconic Royal Albert Docks. Enjoy all that our city has to offer during your stay with us including the famous Wheel of Liverpool, The Beatles Story museum, the Tate Liverpool and a great selection of bars and shopping right on our doorstep.
Our Benefits
- Discounted hotel room rates for you and your friends & family
- An additional day’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL
- Fully converse with guests about hotel facilities, services and promotions.
- Have a full working knowledge of the reward programme and its benefits – enrolling new members.
- Ensure all charges are correctly posted to guest bills following the standard procedures.
- Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, reporting any discrepancies immediately.
- Ensure all messages received for guests are passed on accurately and quickly.
- Operate the hotel switchboard and handle all internal and external calls, according to procedure.
- Deliver a unique guest experience that brings the brand to life.
- Anticipate guest needs, act upon and follow up guest requests, delivering a level of service and responsiveness that generates guest satisfaction.
- Implement IHG values in daily operations.
- Actively support other departments and provide assistance when needed.
- Ensure smooth hotel operations from the guest’s perspective.
- Understand all systems and programmes fully.
- Display a proactive and innovative approach to training.
- Some Duty Manager activities may be included.
What We Need From You
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail‑focused and organized, ensuring every reservation, request, and checkout goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready‑to‑help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast‑paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
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