Position: Luggage Porter
Reporting to the Front Office Manager, you’ll provide a naturally friendly, helpful and responsive level of service to all guests, ensuring they are treated as individuals and will want to return.
Company Description
The Hoxton, Edinburgh is a modern, neighborhood hotel located in the charming West End of Edinburgh, our first Hoxton hotel in Scotland. Set across 11 beautiful Georgian townhouses, the property houses 214 bedrooms, an open lobby and bar, an all‑day Italian trattoria Patatino, a retro‑inspired cinema, the flexible event space The Get Together and The Apartment – a unique signature spot for meetings and private dinners.
More About Us
The Hoxton is a series of open‑house hotels that aim to be more than a place to sleep – we provide a space where guests can hang out with locals and immerse themselves in the vibrant, welcoming neighbourhood.
Job Description
What’s in it for you
- Become part of a team that’s very passionate about creating great hospitality experiences.
- Competitive salary.
- 29 days holiday (including bank holidays), pension and life insurance.
- Food on us during your shift.
- Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
- Time off to volunteer with one of our partner charities.
- Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
- Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Join an innovative, fast‑growing, international group that is shaking things up on the hospitality scene.
- Excellent discounts across The Hoxton and the global Ennismore family.
What You’ll Do
- Be the first face our guests see, treating them as individuals, making them feel welcome and their stay special – the Hox way.
- Deal with the coming and going of guests, answering questions, guiding them through the property, and giving directions in the neighbourhood.
- Jump in to help the team, wearing multiple hats and supporting teamwork.
- Show guests to their rooms, providing information and helping with any amenities.
- Coordinate with front desk to manage guest luggage storage and handle guest luggage with care.
- Ensure the lobby and entrance are kept tidy and presentable.
What We’re Looking For
- Individuals who value authenticity and are not clones in suits.
- Passion for hospitality – for drinks, meals, events or a bed for the night.
- A positive impact mindset, leaving guests with a memorable experience.
- Self‑lessness – we leave our egos at the door and get things done.
- Willingness to try new things and experiment.
- A sense of humor that makes shared moments enjoyable.
- A supportive, hard‑working team player who enjoys fun along the way.
- An attitude of helpfulness and confidence in answering questions.
- Passion for exceeding guests’ expectations.
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