Front Office Receptionist

Front Office Receptionist

Job Number: HOT0CJX9

Location: Hilton London Hyde Park Hotel, 129 Bayswater Road, London W2 4RJ

Full‑time position at Hilton Hotels & Resorts.

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check‑in/check‑out, and complete audit procedures, as required.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses when required and assist with the Night Team’s training and development efforts.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximise room occupancy and use up‑selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property‑management systems.
• Follow company brand standards.
• Assist other departments as necessary.

What are we looking for?

• Previous experience in a customer‑focused industry.
• Completed high school certificate or equivalent.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

Benefits

• Smart uniform provided and laundered.
• Free healthy meals while on duty.
• Personal Development programmes.
• Corporate Responsibility programmes.
• Team Member Travel: discounted hotel nights plus 50% off food & beverages (subject to individual outlets).
• Team Member Referral Programme.
• Perks at Work: high‑street discounts.
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
• Discounted dental and health cover.
• Guest Experience Day after successfully passing probation.
• Modern and inclusive Team Member’s areas.

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