Receptionist Wiltons London This includes an element of service charge

An exciting opportunity has arisen for an experienced full‑time receptionist to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.

Benefits

• £15.40 to £17.50 per hour plus yearly bonus
• Approx. 40 hours a week Monday to Saturday with 2 days off – flexible shifts
• Closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays
• 28 days holidays (inc. bank holidays) + additional days for years of service
• Training & development opportunities, including company‑funded courses
• Career progression planning via Flow Hospitality platform
• Company pension scheme & sickness pay
• Uniforms provided and laundered
• Delicious meals whilst on duty
• 50% discount in each restaurant within the group (Franco’s and Wiltons)

Job Responsibilities

• Welcoming and escorting guests to their tables
• Answering phone calls, making & cancelling reservations
• Assisting with the daily a la carte menu and event menus by liaising with Head Chef and Events Assistant
• Responding to email requests and enquiries
• Building relationships with local hotel concierges & regular guests

Requirements & Qualifications

• Previous experience in a similar, fast‑paced establishment catering for 80 to 100 covers during each service
• Fluent in written and spoken English
• Exceptional customer service skills and telephone manner
• Excellent communication and organisational skills
• Ability to work under pressure
• Motivation, commitment, and a can‑do attitude
• Enthusiasm, drive and desire to learn
• Knowledge of Sevenrooms, OpenTable, Quandoo, The Fork
• Knowledge of Point of Sale software Squirrel beneficial
• Right to work in the UK is a requirement. Sponsorship is currently not available.
• Offer reflects the National Minimum Wage increase as of 1st April 2025 for workers aged 21 and over.

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