Job Overview
Mitie has a great opportunity for a professional and reliable Security Receptionist to join the Total Security Management Team, based with one of our prestigious customers. This is a permanent role reporting into the Operations Manager. The successful candidate will be the first point of contact for visitors, staff, and contractors, ensuring a welcoming and professional reception experience at all times. Experience using Genetec is considered an advantage.
Main Duties
- To work as part of a team to deliver a first‑class service within the facility.
- To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively.
- To ensure all customer requests are dealt with efficiently and effectively.
- Provide labour support to ad‑hoc out of hours events.
- Internal/external post and courier deliveries/collections.
- Support Emergency Evacuation procedures.
- To support the review of procedures and processes.
- Support with personal emergency evacuation plans (PEEPS) for less abled guests.
What We Are Looking For
- An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers.
- Computer literate (Word, Excel, Outlook E‑mail).
- Able to move heavy / bulky items.
- Clear understanding of Health & Safety practices.
- Customer focused with the ability to build positive relationships.
- Enthusiastic and conscientious approach to all Site Support related tasks.
- Clear, strong and confident communication skills.
- Hold a current Door Supervisor SIA licence.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer a virtual GP, financial wellbeing assistance through our Salary Finance scheme, a flexible benefits platform called Choices where you can customise benefits such as dental insurance, dining cards, coffee clubs, purchasing technology products, and more. You also gain access to high‑street discounts from thousands of retailers and gyms through our MiDeals platform, a cycle‑to‑work scheme, life cover (the greater of your equivalent annual salary or a minimum of £10,000), a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan. Employees receive Mitie Stars recognition for their hard work, with cash prizes available each month and a chance to win a top prize of £10,000 at the end of the year. We offer diverse training and development opportunities through a wide selection of learning resources.
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