Customer Service Champion – Flexible Hours & 16+ hrs

Availability Window

• Sun: 10:00 – 18:00
• Mon: 17:30 – 24:00
• Fri: 17:00 – 24:00
• Sat: 17:00 – 24:00

Pay Rate: £13.28 an hour, increasing to £14.55 for stores within the M25. Additional payments may also apply depending on location.

We accommodate flexibility: we guarantee a minimum of 16 hours per week for new colleagues, but you can also work as few as 12 hours per week.

Eligibility: Must be over 18 years old.

Role Overview

Customers are at the heart of everything we do. This role is ideal for motivated individuals who enjoy a variety of tasks and thrive in a supportive team environment.

Responsibilities

• Serve shoppers, ensuring excellent customer service.
• Assist customers, build rapport and help them have a great shopping trip.
• Work across store areas: service, picking and replenishment as needed.
• Apply training to work safely, effectively and deliver superb service.
• Take decisions that benefit customers and meet store routines.
• Participate in seasonal, community and charity events to create an inclusive atmosphere.
• Track store performance, reduce waste and shrink, and contribute to profit.
• Handle products with care, maintaining quality for customers.
• Accept deliveries into the store when required.

Qualifications & Skills

• Passionate about delivering great service and greeting customers with a smile.
• Ability to build rapport leading to positive customer experiences.
• Initiative and decision‑making focused on customer satisfaction.
• Effective communication and teamwork skills.
• Ability to maintain professional appearance and punctuality.
• Knowledge of store policies and values.
• Capability to work flexible and adapt to changing schedules.

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