Trainee Croupier – 40 hours per week
Location: Birmingham – Salary: £12.75 per hour – Closing date: 31/05/2026
Company Overview
Resorts World is a leisure destination owned by Genting UK Ltd. It is home to Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, High Line Bar, The World Bar, The Sports Bar and a meeting and events business. Located opposite the Resorts World Arena and the NEC, it is part of a busy campus that attracts millions of visitors to concerts, exhibitions and events.
Job Description
We currently have a fantastic opening for a Trainee Croupier. This entry‑level role requires no previous experience – all required skills will be taught through full training. You will be expected to help provide a fun and memorable experience for customers, manage betting calculations, and support our 24/7 business.
Key responsibilities include:
- Assisting customers and maintaining a friendly, professional atmosphere.
- Calculating bets using intermediate maths skills.
- Adapting to flexible work shifts to support a continuous operation.
Notice: You must be available to start training school week commencing 8th June 2026.
Required Skills & Attributes
- Positive, can‑do attitude with excellent customer service skills.
- Friendly, supportive and respectful towards team members and customers.
- Reliable, hard‑working and able to manage flexible hours.
- Attention to appearance and presentation.
- Excellent communication and interpersonal skills.
- Ready to embrace Rewards & Benefits and grow with the brand.
Benefits & Incentives
- Salary increase after successful completion of Training School plus tips.
- Potential bonus up to £1,000 in first year (£500 after 6 months and £500 after 12 months).
- Online discount portal with flexible benefits (extra holiday, dental insurance, health cash plan, critical illness cover, travel insurance).
- Life cover, pension, employee assistance programme, and free on‑site parking.
- Discounts across Resorts World Birmingham, the NEC campus and the wider Genting UK brand.
- Uniform provided and gym membership discount.
- Participation in company engagement events and social fund.
Equal Opportunities
We are an inclusive and diverse employer. We celebrate individuality and value the contribution that each person brings to our workplace. If you require any support in relation to your interview, such as guidance or adjustments, please contact us.
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