Housekeeper – AMU | Liverpool University Hospitals NHS Foundation Trust

Responsibilities

• Assist in monitoring and maintaining cleaning standards on the ward.
• Carry out spot cleaning to ensure spillages are dealt with swiftly and efficiently.
• Ensure general and specialist equipment (e.g., drip stands, incubators and commodes) are cleaned on a regular basis as per policy.
• Keep the ward safe and tidy at all times: remove clutter, tidy notice boards and signage.
• Identify any problems with cleanliness and report to the ward sister.
• Ensure specialist cleaning of surfaces and furnishings.
• Monitor service delivery related to cleaning, food, linen and the environment at the agreed frequency.
• Inform the ward sister of monitoring outcomes and agree action plans to ensure follow‑through.
• Manage the defect call log book, ensuring all defects are logged, reported, recorded and closed down appropriately.
• Coordinate ad hoc maintenance, liaising with the support service helpdesk as required.
• Perform regular equipment monitoring in accordance with procedures.
• Dispose of clinical, domestic and confidential waste as per policy.
• Respect the privacy and dignity of patients while carrying out housekeeping duties.
• Ensure equipment to be returned for reprocessing is stored safely.
• Order and maintain temperature‑controlled stock for infectious diseases.
• Prepare and serve hot/cold snacks (e.g., toast); complete a breakfast round daily.
• Serve meals in conjunction with the nursing team, ensuring patients’ intake is known and dietary needs are met.
• Provide eating assistance: cut food, place it within reach, encourage patients to eat.
• Prepare hot/cold beverages and use appropriate trolley/equipment.
• Serve all food and beverages at the correct temperature in line with food hygiene regulations.
• Prepare areas for food and beverage consumption to ensure a pleasant environment for patients.
• Wash all equipment and utensils used for food preparation, regeneration, serving and consumption.
• Take responsibility for ward kitchen cleanliness: discard out‑of‑date food, rotate stock.
• Label and store refrigerated food correctly as per policy.
• Ensure discharged and newly admitted patients’ meal requirements are actioned in coordination with the ward nurse.
• Coordinate extra meal requirements that may arise.
• Provide access to fresh water for patients whose fluid intake is not medically restricted.
• Perform household maintenance duties in line with local policy: replace light bulbs, clock batteries, unblock sinks.
• Clean and prepare beds and handle linen.
• Report bed availability to the Matron/Bed Bureau.
• Monitor access and security use of premises and facilities.
• Respect and maintain patient spaces, including attending to fruit, flowers, etc.
• Minimise risk of adverse behaviour and security breaches.
• Use communication skills to manage aggressive and abusive behaviour.
• Receive, welcome and guide visitors on the ward, liaising with other staff as needed.
• Transport equipment, consumables and written information as required.
• Maintain and update paper‑based records and information.
• Respond to general information requests and maintain confidentiality.
• Report complaints and take appropriate action.
• Assist with training staff involved in ward housekeeping to meet required standards.
• Stay informed of new food hygiene standards and waste categorisation changes.
• Monitor stock of HCID PPE and equipment, generating new requests as needed.

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