Receptionist at Surehaven Glasgow

– £13.65 per hour Shaw healthcare is looking for a receptionist to join the team at Surehaven Glasgow. Our team is fully committed to making a difference to the lives of those we provide care for. Our aim is to deliver the highest standard of care to our patients and to provide the same standard of care that we would expect our own family members to receive.

Key Responsibilities

• Show Surehaven’s values in your daily work and make the difference count
• Contribute to a safe, well‑structured environment where patients are treated respectfully, decently, and holistically
• Respect patient confidences, except where disclosure is required to prevent harm or offence
• Operate the telephone system – respond to enquiries, screen, and transfer calls professionally at all times
• Present the reception area professionally and act as hostess when required, offering refreshments to visitors
• Adhere to safety and security arrangements, ensuring all visitors have identities checked and are issued a security pass
• Monitor CCTV at the reception desk and report any concerns to the Senior Administrator immediately
• Carry out general administration tasks as requested by the Senior Administrator, e.g., photocopying, copy‑typing, clinical filing, audio typing
• Exercise integrity in handling confidential matters and personal information of patients and staff
• Act as Fire Warden when an alarm occurs
• Maintain accurate logs of incoming and outgoing mail, including recorded delivery items, special delivery items, and signed‑for items
• Make appointments using electronic diaries
• Deputise for the secretary/administrator when required

Ideal Candidate

• Good written and spoken communication skills
• The ability to stay calm under pressure
• Good organisational skills
• Discreet and tactful
• Greet visitors in a courteous and professional manner
• Efficient and well‑organised
• Self‑motivated and able to use initiative
• Confidence using computers and office equipment
• Ability to work as part of a small team

Benefits

• Excellent career opportunities
• Employee Owned – tax‑free bonuses based on company performance
• Refer a Friend bonus scheme (earn up to £1,000 for each referral)
• Paid annual leave 28 days per year (based on hours) inclusive of bank holidays
• Company sick pay
• Enhanced pay rates for bank holidays
• Free uniform
• Discounted homemade meals
• Pension scheme
• Colleague discounts – access to over 1,600 high‑street discounts from carefully selected partners
• Holiday discounts
• Outstanding recognition schemes such as Shaw Star Awards and Long Service Awards
• Online benefits and cashback rewards
• Independent confidential Employee Assistance Programme – 24/7/365 support for a range of physical, mental and financial issues

Salary: £13.65 per hour

Working Hours: 18.75 hours per week

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