The role of Driver/Receptionist at IC24 is based in South Essex, covering Basildon, Thurrock, and Southend. This temporary position offers a blend of responsibilities encompassing both receptionist and driver duties, crucial for providing out-of-hours healthcare services. The job requires welcoming patients, handling their needs, and ensuring confidentiality. Additionally, the role involves conducting vehicle checks and safely transporting clinicians for home visits. This position demands empathy and strong IT skills to manage sensitive situations, as well as a full, clean UK driving license to operate both manual and automatic vehicles. Employees benefit from a supportive company culture that fosters professional growth and learning opportunities, in addition to competitive hourly rates with enhancements for unsociable hours. As part of a leading social enterprise, this role contributes significantly to the delivery of innovative, patient-focused primary care services across the region.
Main duties of the job
Receptionist / Driver South Essex (Basildon, Thurrock, Southend) – Out of Hours / Weekend and Night Shifts. Must hold a full, clean, manual UK driving license. This role blends receptionist and driver duties: welcoming patients, handling appointment bookings, and maintaining confidentiality. Strong empathy and IT skills are essential, alongside efficient communication with call centres for seamless operations. Driver duties include conducting vehicle checks and safely transporting clinicians for home visits. Shifts offer variety, making this role engaging while allowing one to make a tangible difference in the community. Clear career progression pathways and development opportunities in IC24.
About us
Integrated Care 24 (IC24) is a leading not-for-profit social enterprise, committed to improving access to health and social care. Serving over 6 million patients, IC24 provides innovative primary care solutions, including GP-led out-of-hours services, NHS 111, and secondary care support services. The organisation is dedicated to reducing the demand on secondary care and enhancing healthcare delivery. At IC24, employees can expect to work in a dynamic environment fostering professional growth, supported by a commitment to improving both patient care and staff development.
Job responsibilities
Package Description:
Receptionist / Driver South Essex (Basildon, Thurrock, Southend) – Out of Hours / Weekend and Night Shifts
Must hold a full, clean, manual UK driving license.
The Role
Express innovative ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way.
This role is an exciting blend of responsibilities:
- Welcoming patients with compassion and ensure confidentiality.
- Handling a variety of patient needs, including appointment booking, comfort calls, and dealing with sensitive situations.
- You will need excellent empathy and strong IT skills to navigate systems while offering support, especially in moments of distress.
- Ensuring 2-way communication with the call centres to ensure efficient operations.
- Conduct vehicle and equipment checks and safely transport clinicians to home visits where they will provide essential care. You may also be accompanying clinicians into patient homes.
- Ensuring correct use of equipment and vehicles at all times.
Every shift offers variety, making it an engaging role while providing the opportunity to make a real difference in the community. There are clear pathways for career progression and development in a variety of roles within IC24.
About you
Are you ready to embrace the challenge of working in a fast-paced, out-of-hours environment? If you’re driven, empathetic, and have a passion for patient care, you will thrive with us. This role is ideal for those who enjoy variety, want to make a tangible difference, and are committed to providing excellent care to patients in the South Essex region.
If you’re excited by the opportunity to work for a company dedicated to improving healthcare services and nurturing its workforce, then we want to hear from you.
Locations
Thurrock, Basildon, Southend. Flexibility to cover our other bases in Mid Essex where needed. As part of your normal responsibilities, you could be required to work at any of these locations when required.
Hours Available
Weekends and Night Shifts Available.
Vehicle Requirements
You must be able to drive both Automatic and Manual vehicles as our IC24 cars are a mixture of both.
Whats in it for you
- Hourly rate from £12.71
- Enhanced rates up to 60% on top for bank holidays
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counseling service
- Learning and Development Opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory Standard DBS disclosure and two references.
Person Specification
- Full, clean, manual UK driving license. Ability to drive both automatic and manual vehicles.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
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