Spa Experience Host (Part-Time Position)
Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we’re committed to delivering exceptional service and creating unforgettable memories for our guests. Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…
The Role
Offering a range of wellness treatments, exceptional facilities, and providing outstanding guest experiences, we are seeking friendly and dedicated individuals to join our Spa Experience Host Team. The ideal candidate will be passionate within this field and will be responsible for providing a high standard of care and service to our guests ensuring they maintain Pool and Spa Quality Standards.
Key Responsibilities
- Providing exceptional customer service, ensuring every guest feels welcome and valued
- Monitoring and maintaining pool and spa areas to ensure they meet quality and safety standards
- Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality
- Ensuring all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas
- Adhering to health and safety regulations, ensuring a safe environment for both guests and staff
- Working closely with other team members to deliver seamless service and support across all relevant departments
- Informing guests about spa services, treatments, and guidelines, enhancing their overall experience
- Supporting Spa Reception with guest arrivals and departures
- Addressing and resolving guest issues promptly and efficiently, maintaining a positive and professional manner
Personal Specification
Essentials
- All applicants must be over the age of 18 years old due to the nature of the role
- Have a customer service background with strong interpersonal skills and a friendly, approachable manner
- Have a demonstrated interest in pool and spa quality standards
- Hold a certification such as Certified Pool Operator (CPO) or similar is advantageous
Additional Information
- Part-Time – 24 hours per week
- Working 3 out of 7 days a week
- Salary: £12.71 per hour
- Fully Flexible
Why Join Us
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Online Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Skills
- Guest Experience
- Interpersonal Skills
- Customer Service
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