Receptionist

Receptionist

We are currently looking for exceptional people to join our team as a Receptionist. The role focuses on maximizing room revenues, providing efficient and courteous service, and ensuring total guest satisfaction.

Key Responsibilities

• Be familiar with the day’s business including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, following Company Standards for check‑in and check‑out procedures.
• Understand guests’ requirements when checking in or out.
• Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
• Demonstrate a working knowledge of all hotel services, facilities, and local area to assist guests effectively.
• Keep the team updated by attending daily meetings.
• Maximise sales through upselling, incentives and promotions.
• Handle all customer enquiries and booking requests promptly, courteously and efficiently.
• Resolve customer complaints promptly.
• Operate the telephone system in line with operating and Company standards.

Requirements

• Previous experience in a hotel or a customer‑related role.
• Excellent customer service skills and good organisational abilities.
• Ability to make decisions in a fast‑paced environment and enjoy it.
• Strong communication skills with colleagues and guests.
• Proficiency using phone and computer systems.

Equal Opportunity

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long‑term careers, supporting community and assisting in environmental matters.

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