The post holder will be a central point of contact for volunteers and will support the Operations Manager and Operations Assistants, providing logistics support to facilitate day to day operations relating to the portfolio. This role will contribute to building resilient communities as a consequence of involving public and community agencies in the provision of appropriate and safe services.
Communicating effectively with WAST Volunteers, staff representatives and managers and Volunteer Management team on a regular basis, both individually and at team meetings, establishing and maintaining good and productive two-way service relations. Monitor standards of performance and recommend measures to improve compliance and address any deficits identified of the volunteers.
Main duties of the job
- To be the central point of contact for all WAST volunteers and partner schemes.
- To provide logistical and welfare support to facilitate day to day volunteer operations.
- To contribute to service improvement, monitoring, and governance responsibilities.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Qualifications and Knowledge
- Educated to NVQ Level 4/diploma in a professionally related subject or equivalent demonstratable relevant experience.
- ILM Level 2 or able to demonstrate significant equivalent experience in managing staff or volunteers.
- Up to date in own Statutory and Mandatory training and evidence of Continued Professional Development.
- Advanced and developed knowledge of volunteering.
- Knowledge of Ambulance Service.
- Knowledge of NHS Statutory and Mandatory training requirements.
- Awareness of Statutory and Mandatory legislation and guidance.
- Hold a recognised assessment qualification such as CAVA or demonstrate equivalent experience.
Experience
- Experience of supporting or managing volunteers or employees within a large NHS or voluntary organisation.
- Experience of managing difficult situations and dealing with people in sensitive, distressing, traumatic circumstances.
Skills and Attributes
- ICT / E-Learning facilitation skills to include use of Word, Power point, Excel and database use. Standard keyboard skills required.
- Ability to generate verbal and written communication, which is relevant, concise, accurate and legible at all times.
- Excellent interpersonal skills.
- Able to engage effectively with staff and stakeholders in complex and sensitive environments.
- Presentation skills including the ability to deliver training packages to multidisciplinary groups.
- Planning and organisational skills.
- Ability to lead, motivate and inspire others.
- Confident with compassionate and professional approach.
- Analytical / audit skills.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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