Library Assistant: Customer Care & Shelving

Working for Isle of Anglesey County Council

Anglesey is a great place to live and work. At Isle of Anglesey County Council we are committed to making life better for the people who live and work on the island. In order to achieve our priorities our employees are as ambitious as we are, take pride in their work, are innovative, professional, work in partnership and deliver to the highest standards. Our aim is to create an Anglesey that is healthy and prosperous, where families can thrive.

Responsibilities

• Provide direct service and assistance to customers, including registration of members, loan and receipt of items, dealing with stock requests and overdue items, keep items in order, assist customers to select and find relevant items or information.
• Ensure a high level of customer care ensuring a welcoming, pleasant and well‑kept environment for customers. This may be in person, over the phone, through email or the web or by other means. Keep accurate record of any messages and refer customers to other appropriate sources when necessary.
• Keep the library’s resources in good order to ensure efficient use by the customer. Check the condition of stock and act appropriately and circulate stock in line with stock rotation practices.

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