Waiting Staff

About the Role

We are looking for enthusiastic and customer focused people to join our waiting team!

The Herois a stunning four‑storey pub in the heart of Maida Vale offering a different experience on each floor. We are looking for motivated team members with dining service experience to join our team.

Salary

• Starting £12.71 per hour + tips (Earn up to £18 per hour)

What’s in it for you

• 50% off food and drink in our pubs for a table of up to 4 people
• Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
• 24/7 Health and wellbeing support, access support lines anytime for your mental, physical and financial health.
• Celebrate your 1‑year work anniversary with an overnight stay in the Cotswolds, on us!
• Access to Wage stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Earn more with our employee referral scheme.
• Delicious staff meals on shift.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.

Responsibilities

• Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
• Show food & drink knowledge, including ingredients and preparation methods, to provide recommendations and answer customer queries.
• Proactively check on guests during their meal to ensure satisfaction and address any issue that may arise.
• Collaborate closely with kitchen staff, bar tenders and other team members to ensure efficient service.

Qualifications

• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast‑paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.
• Previous experience in a high‑end and high‑volume establishment is preferable but not imperative.

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