Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You’ll learn not only from fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with apprenticeship and develop your career within our Brands.
The Copthorne Tara Hotel London Kensington is seeking a Casual Receptionist who will be responsible for:
- Accurately register guests into the hotel and manage check‑outs, maintaining records of transactions for the live system, and handling audit scenarios when the system is down.
- Efficiently respond to any guest enquiries and communicate effectively with colleagues and superiors.
- Assist the Shift Leader by undertaking miscellaneous tasks such as checking market codes, passport numbers and nationality.
- Provide excellent customer service, ensuring that guests’ first impressions are courteous and professional.
- Be fully competent with the hotel computer system, applying knowledge appropriately to meet guest requirements.
- Have full knowledge of hotel room rates and policies, and actively contribute to revenue generation.
- Process non‑arrival reservations, researching bookings to ensure accuracy.
- Be familiar with the hotel door key system, accurately issue keys, cancel them when necessary, and liaise with security for guest access issues.
Key Information
- Role: Casual Receptionist
- Salary: £12.71 per hour
- Working hours: Flexible
- Address: Copthorne Tara Hotel, Kensington High Street, London, W8 5SY
Requirements
- Experience with Opera Cloud / Opera preferred
- Confidence in guest interactions
- Large‑scale hotel experience is advantageous
- Strong communication skills, flexibility, and ability to remain calm under pressure
- Capacity to complete tasks within deadlines and excellent organisational skills
- Excellent organisational skills and the ability to multitask and work under pressure
We Offer
- Social events, wellbeing and team activities
- Training and development
- Cash health plan cover option available
- Apprenticeship/placement opportunities
- Career development and salary reviews
- Interest‑free season ticket loan scheme
- Uniform (laundry / dry cleaning for uniform) provided
- Meals provided on duty
- Length‑of‑service related holiday scheme
- Eye care vouchers
- Employee discounted accommodation and F&B
- Life assurance
About The Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4‑star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well‑appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include club lounge access for complimentary breakfast and refreshments.
Guests can sample authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar, or relax in our tea lounge.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it, tailored to suit different types of guests.
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