Tesco Colleague – Customer Service Desk – Penicuik

Availability Window

Days From time To time Sun 10:00:00 18:00:00 Fri 11:00:00 19:00:00 Sat 12:00:00 20:00:00

Pay and Hours

Pay starts from 13.28 an hour; this increases to 14.55 for stores within the M25. Additional payments may also apply depending on location.

We offer a minimum of 16 guaranteed hours each week, with the option to work fewer hours down to a minimum of 12.

Responsibilities

• Being a colleague in one of our stores means that you will help to serve our shoppers better every day.
• You will meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome.
• Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
• Knowing your customers and serving them with passion and pride; giving great natural service.
• Passionate and knowledgeable about the products and services within my store.
• Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
• Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
• Accurately recording any customer details and treating this information confidentially.
• Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
• Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
• Accurately recording and processing returned items from customers.
• Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
• Controlling keys that may be stored at the desk correctly.
• Liaising with Shift Leaders, Managers and Security, communicating clearly.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Working across the store in our service, picking and replenishment areas where required.
• Handling products with care to maintain quality and ensure they reach customers in the best condition.
• Being yourself, living our values, making everyone feel welcome and always following our policies.

Qualifications

• Must be over 18 years old.
• A passion for delivering great service, greeting customers with a smile, and serving them with pride.
• The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
• Take the initiative and make decisions that are right for our customers.
• Work well within a team and communicate openly with others.
• Build relationships with colleagues to create a team spirit, having fun and celebrating success.
• Be at work on time, well presented and ready to be a brand ambassador.

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