Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath‑taking views of countryside, beaches and woodlands. The team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman Julia Hands MBE. Each property fulfils the company values of family, individuality, community and care, ensuring a hand‑picked experience for every guest and employee.
Position
We are currently recruiting for a casual‑hour Receptionist at Bailbrook House Hotel, part of Hand Picked Hotels.
Bailbrook House Hotel
Bailbrook House Hotel is a prestigious luxury country house hotel steeped in history, located in Bath. The hotel has 88 bedrooms spread across the Mansion House and the court and has been awarded 4 Silver stars by the AA. It is a popular venue for relaxing weekends, weddings and events.
Responsibilities
- Deliver an exceptional guest experience, putting the guest at the heart of everything you do with personalised and thoughtful service.
- Engage with guests throughout their stay to make them feel at home, relaxed and help create magical memories at every opportunity.
- Maintain regular and effective communication with the Front Office team to ensure a seamless operation and awareness of all daily activities.
- Be inspired, have fun and enjoy being part of the Hand Picked Team.
About You
- Knowledge and experience working in a luxury four‑ or five‑star hotel within a front‑office environment.
- Passion for going above and beyond for guests and the ability to recognise and act on opportunities to make the experience memorable by suggesting appropriate hotel products and facilities.
- High level of emotional intelligence, enabling you to anticipate guests’ needs and deliver a Hand Picked experience.
- Proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable.
- Enthusiasm and a willingness to find solutions to any scenario.
- Calm and professional, maintaining a positive attitude even under pressure.
Benefits
- Competitive salary package of £13.50 per hour plus a share of service charge.
- Casual basis – hours vary depending on business needs.
- Uniform and meals on duty provided.
- Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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