Easthampstead Park Hotel is a Victorian Grade II listed mansion set amidst the stunning Berkshire countryside in Wokingham. The hotel offers two modern restaurants and a bar, luxurious bedrooms, and advanced facilities for meetings and events. It is an ideal venue for peaceful retreats, memorable weddings, business conferences, and special occasions. With its blend of historical charm and contemporary amenities, Easthampstead Park is dedicated to providing exceptional guest experiences.
Role Description
We are seeking a Receptionist for a Maternity Cover contract at Easthampstead Park Hotel in Wokingham. As a Receptionist, you will serve as the first point of contact for guests, managing phone inquiries, bookings, and check-ins/check-outs efficiently. Responsibilities include providing exceptional customer service, maintaining the front desk area, assisting with administrative tasks, and coordinating with internal departments to ensure a seamless guest experience. This is an on-site position requiring excellent interpersonal skills and a focus on hospitality.
40 hours per week, (5 shifts)
Shift hours : 2:30pm-10:30pm or occasionally 7am-3pm
Salary: Upto £26,436 per anuum
Qualifications
- Excellent communication and interpersonal skills, with the ability to provide outstanding customer service
- Proficiency in administrative tasks, including managing bookings, handling inquiries, and organizing schedules effectively
- Basic IT skills, including familiarity with reservation systems and office software
- Strong organizational skills and the ability to multitask in a dynamic environment
- Experience in a hospitality or customer-facing role is advantageous
- Ability to handle sensitive information professionally and maintain confidentiality
- Flexibility to work shifts, including weekends and holidays
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