Equans is looking for a Head of Soft Services to join our team in Edinburgh on a permanent basis. This full‑time role (37.5 hours per week) offers a competitive salary, company vehicle or allowance, bonus and benefits package.
The role holder will lead senior management and operational leadership of essential support functions, including catering and security. They will line‑manage the Catering Services Manager and Security Services Managers and coordinate teams such as Ward Hosts, Catering Operations, Catering Admin, Chefs, Patient Catering Supervisors, Commercial Catering Supervisors, and Security Officers.
What will you deliver?
- Account lead in all Soft Services liaison and development meetings with senior members and service partners
- Lead the development of contractual Method Statements & Risk Assessments for all Soft Services
- Identifying and managing potential risks related to catering and security, and developing robust emergency response plans
- Driving continuous improvement and innovation within soft services to enhance patient and staff satisfaction and meet evolving service needs.
- Deliver the Soft Service operations on time and within budget
- Managing the budget in line with income and expenditure and draw up contingency plans to deal with projected overspends
- Monitor key performance indicators (KPI) and agree improvement plans if required
- Liaising with customers and senior managers to ensure the agreed level of service is developed in line with the Ancillary Services Contract
- Liaise with key stakeholder groups, exchanging information to jointly develop service solutions
- Attend formal meetings and formally present updates and operational information
- Ensure all Soft Service staff are trained to the required standard to carry out their duties
- Establishing and reviewing working procedures within each area to ensure the requirement of all Health and Safety and other statutory regulations are met
What can we offer you?
On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes:
- 25 days annual leave (+ public holidays)
- Life Cover equivalent to 2x times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
- Substantial senior management experience in a complex multi service environment
- Strong knowledge of Soft FM in a healthcare environment
- Experience of managing a large team
- Healthcare PFI and FM experience
- Strong administration and organisational skills
- Awareness and understanding of confidentiality
- Capable of prioritising a complex and demanding workload
- Excellent interpersonal skills and customer focussed values
- Strong communication skills, both written and verbal
- Ability to work as part of a team
We encourage applications from women, ethnically diverse individuals and people with disabilities, and all candidates who identify with protected characteristic groups under the Equality Act 2010.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re‑location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans provides technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
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