Join Our Team as a Veterinary Receptionist!
Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
We’re on the lookout for a dynamic and passionate animal enthusiast to step into the role of Veterinary Receptionist at our Winchester practice.
Role Details
Receptionist – Easton Lane, Winchester SO23 7RU – Permanent contract, part‑time 22‑27 hours a week. Shift pattern: to be discussed, with varying hours between 8am and 7pm plus every other Saturday.
About CVS Vets
Joining a CVS Vets‑owned practice is more than starting a job – it’s the beginning of a rewarding career with one of the UK’s leading veterinary groups. With a network of over 500 practices and more than 8,000 professionals, we’re focused on putting pets first.
Responsibilities
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in‑house system efficiently
- Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Ensure every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a receptionist is a must; experience in a veterinary setting is a bonus
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Salary aligned with the National Minimum Wage
- Five weeks’ annual leave (pro‑rata) per annum, plus bank holidays
- Long Service Award – an extra day of annual leave for each year of service (up to five additional days)
- Staff discount scheme on veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, for pet medicines, products, and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
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