Reference- 163917
Receptionist
Oakland Village – Swadlincote
£13.45 per hour
0 hours contract
1st June 2026
About The Role
To provide a welcoming function to customers at Oakland Village as part of a 24 hour service, raising any concerns, and reporting these in line with policy and procedure.
What You’ll Be Doing
- Proactively approach the promotion of traditional values, demonstrating pride in the work and service delivery.
- To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations.
- Attending all training courses and delivering on the outcomes.
- Receiving visitors and customers at reception in a professional, polite and courteous manner and deal with all routine enquiries, challenging where appropriate.
- Effectively manage own workload.
- High attention to detail and high level of accuracy.
- Effectively communicate across all mediums.
- Proactively approach the promotion of traditional values, demonstrating pride in the work and service delivery.
- Undertaking routine checks to ensure security, health and safety and general tidiness.
- Co‑ordinating access for services to the building.
- Keeping accurate and appropriate recordings of activities undertaken throughout the shift.
- Liaising with support staff to ensure the customer’s needs are continually met.
- To ensure the health, wellbeing and safety of vulnerable adults, young people and children in line with Safeguarding regulations.
- Attending all training courses and delivering on the outcomes.
- Any other duties as required by the role.
Who we’re looking for?
- General administration experience of working within a busy reception.
- Experience of processing documents in accordance with written procedures.
- Experience of working with Microsoft applications.
- Excellent organisational skills.
- The ability to work both autonomously and as part of a team.
- Reliable and punctual.
- Ability to maintain confidentiality.
- Flexible.
- Creative.
- Team Player.
- Strong Interpersonal Skills.
- High level of professional integrity.
Why join us?
This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide.
- Trustworthy
- Collaborative
- Accountable
- People Focused
- Caring in all we do.
The Benefits
- 34 days annual leave, plus the option to purchase up to 5 additional days.
- A day off for your birthday.
- 4 days off when you move home.
- Life assurance (3 x salary).
- Employee Assistance programme & wellbeing programme.
- Flexible Working options.
- Learning & Development opportunities.
Who we are?
Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
- Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance.
- Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
Disabled Confident Committed Employer
- Ensure our recruitment process is inclusive and accessible.
- Communicating and promoting vacancies.
- Offering an interview to disabled people.
- Anticipating and providing reasonable adjustments as required.
- Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work.
- At least one activity that will make a difference for disabled people.
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