Are you ready to embark on a rewarding journey in hospitality excellence? At Firmdale Hotels, we pride ourselves on delivering unparalleled service and creating unforgettable experiences for our guests. Join us at our esteemed Dorset Square Hotel and become an integral part of our vibrant team.
Responsibilities
- Greet guests with a warm smile and friendly demeanour, creating a positive first impression that sets the tone for their stay.
- Engage with guests and colleagues alike in a clear and engaging manner, ensuring their needs are met promptly and efficiently.
- Demonstrate meticulous attention to detail in all aspects of your work, from accurately processing reservations to maintaining a tidy reception area.
- Work seamlessly as part of our front office team, supporting colleagues and contributing to a positive, cohesive work environment.
- Manage multiple tasks with ease, prioritizing effectively to ensure smooth operations during busy periods.
- Bring your enthusiasm and passion for hospitality to every interaction, leaving a lasting impression on our guests.
What You Need
- A keen willingness to work collaboratively as part of a dynamic team.
- A customer-focused mindset, dedicated to exceeding guest expectations at every opportunity.
- Warmth and impeccable presentation, reflecting the high standards of Firmdale Hotels.
- A passion for detail, ensuring every aspect of our guests’ experience is flawless.
- Enthusiasm and a positive attitude, infusing energy into everything you do.
What We Offer
- Competitive hourly rate of £15.50 to £17, inclusive of service charge.
- Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Join us at Firmdale Hotels, where your passion for hospitality will thrive, and your career aspirations will flourish. Apply now to become a valued member of our dynamic team!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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