Receptionist – Resources Team
The closing date is 09 June 2026
An opportunity exists for a Receptionist (Band 2) to join our team on a permanent basis for 30 hrs per week.
The main purpose of the role is to provide reception cover for a variety of clinical areas within the Trust, focusing on an excellent patient experience. The post holder will demonstrate attention to detail and organisational skills and will also provide comprehensive administration support to ensure deadlines are met and work is prioritised to meet targets and objectives.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and is therefore not eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will not be shortlisted.
Main duties of the job
- Provide a professional and efficient reception service to a variety of clinical areas within the trust. Greet and reassure patients on arrival and give them clear instructions ensuring a patient‑centred service is maintained at all times.
- Support clinical colleagues in organising the daily running of outpatient clinics, maintaining patient flow through the department and keeping patients informed of any delays.
- Liaise with clinical staff to ensure smooth running of clinics and develop good working practices and relationships with the team.
- Provide advice and information to patients regarding appointments, clinic arrangements, etc.; resolve queries from patients and relatives in relation to these areas and reassure nervous patients.
- Gather and share information as required for the relevant clinical area, either verbally or electronically, exercising discretion and confidentiality at all times.
- Pass on queries to colleagues within the team to ensure patients are communicated with effectively.
- Ensure that outcomes of outpatient clinics are recorded and directed to relevant secretarial and clerical staff with full reasons for attendances, cancellations and postponements.
- Liaise with portering staff to transport patients to x‑ray and the transport desk.
About us
Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you’ll have access to state‑of‑the‑art facilities and outstanding professional development opportunities.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Job responsibilities
The jobholder will be expected to have good numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent) and an understanding of confidentiality and discretion.
In respect of Knowledge /Experience/Skills we would like the jobholder to have the following:
- Administration experience in a busy office environment.
- Excellent communication skills and interpersonal skills (written and oral).
- Ability to work on own initiative.
- Ability to prioritise work.
- Ability to manage a busy workload where accuracy and attention to detail are essential.
Full details can be found within the Job Description and Person Specification document.
Person Specification
Qualifications / Training
- Numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent).
- Computer skills including data entry and/or Microsoft Office experience.
- Understanding of confidentiality and the use of discretion.
Knowledge / Experience
- Administration experience working in a busy office environment.
- Working in a healthcare setting with a customer‑service / patient‑facing role.
Skills and Competencies
- Excellent communication and interpersonal skills (written and oral).
- Ability to work on own initiative.
- Ability to prioritise work.
- Ability to manage a busy workload where accuracy and attention to detail are essential.
Personal Qualities
- Open, honest and acts with integrity.
- Able to remain calm during potentially difficult situations.
- Team worker, patient, flexible and self‑motivated.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and the Disclosure will be checked with the Disclosure and Barring Service (formerly CRB) for any previous criminal convictions.
Employer name
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
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