We are looking for a motivated and friendly Receptionist to join our Cardiology team. Our reception staff are often the first point of contact for patients on arrival, so a warm, approachable manner and strong communication skills are essential to ensure a positive patient experience for those attending for admissions and clinic appointments. If this sounds like you and you have good clerical and keyboard skills, we would love to hear from you and welcome you to our supportive reception and clerical team. Our administration and reception staff play a vital role in supporting both patients and clinical teams. The role involves a range of clerical duties, including using hospital systems to update patient records, within a busy team environment.
Responsibilities
- Provide an efficient and effective admissions service to all patients attending the department, adhering to all policies and procedures applicable to the service.
- Excellent communication skills required to deal with patients and colleagues in a confidential and sensitive manner.
- General reception duties such as greeting patients, checking them in, and dealing with patients over the phone with queries.
- Assist with a range of cardiac bookings when needed, cover the reception desk, and carry out general administration duties.
- Work alongside existing booking clerks, booking co‑ordinator, and reception staff, offering service resilience and the ability to cross‑cover each other for leave.
- Be flexible and adaptable, possess excellent organisational skills while maintaining a friendly disposition.
UHD is investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
Available Positions
- One full‑time role (37.5 hours) based at Poole Hospital
- One 30‑hour role based at Royal Bournemouth Hospital (RBH)
There will also be an expectation to provide cross‑site cover as required, for example during periods of annual leave or absence.
Interview date: June 16th.
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