Veterinary Receptionist

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We’re on the lookout for a passionate animal enthusiast and people person to step into the role of a Veterinary Receptionist at our County Veterinary Centre.

Role Details:

• Location: 30 Crewe Road, Sandbach, Cheshire East, United Kingdom, CW11 4NE
• Contract: Permanent, Part-time
• Hours: 12–16 hours per week
• Shift Pattern: Monday – Friday (hours split over 2/3 days) with a share in the Saturday rota at Kidsgrove, Newcastle or Sandbach clinics

About the Role:

• Manage communication: Handle incoming calls and schedule appointments efficiently
• Inquiry resolution: Respond to queries via phone, email, and in‑person interactions with professionalism
• Client reception: Greet and register new clients, ensuring a warm welcome
• Insurance management: Process and manage insurance forms adeptly
• Medication distribution: Dispense medications as required
• Financial transactions: Process payments accurately and efficiently
• Emotional support: Provide empathy and understanding to clients during distressing times while maintaining professionalism
• System utilisation: Organise patients using the in‑house system efficiently
• Inter‑practice communication: Liaise with veterinary practices to address patient needs and queries
• Debt and refund management: Make necessary phone calls regarding debts, belongings, and refunds
• Client care: Ensure every client feels welcomed and valued at our practice

Who We’re Looking For:

• Previous experience as a receptionist is a must; veterinary setting experience is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Our Offer to You:

• Salary aligned with the National Minimum Wage.
• Five weeks’ annual leave (pro‑rata) per annum, plus bank holidays.
• Staff discount scheme on veterinary bills and care.
• Staff discount on Animed Direct, our online dispensary, including pet medicines, products and food.
• Employee Assistance Programme for confidential wellbeing support.
• Other benefits as part of our commitment to recognise, support and appreciate you.

Ready to join us? Please apply through our portal.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.

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